Applying for Support....AGHHH! TBC

So after 3 months of being jobless and realizing that taking a minimum wage job doesnt cut it with two kids and daycare cots etc I went and applied for Ontario Works. I had been surviving that 3 months on Child Support, Child Tax Benefit and Universal Childcare Benefit (100$ for every shild under 6 per month) which apparently all combined is less than Ontario Works so please keep in mind that it cant be all that much really. I did the telephone intake (lengthy and rather in depth actually) and was told based on the information I had given I should be eligible and was given a list of documents and ID (pretty much everything except a journal of how many times I had peed that day) I had to bring in to the appointment. I gathered the documents and attended my appointment ( 2hours long by the way when they said it would be an hour, so theres 20$ in babysitting just to go apply). When my assigned 'worker' was done inputting things, checking off her lists, and asking me the same 5 questions 50 times ( i feel the need to mention here that I'm a pretty good communicator. I speak plain english and my case really didnt seem all that complicated to me) she then informed me that I was eligible for a very small amount but yes that would indeed secure me medical benefits and they would be able to help me out with daycare costs and possibly subsidy eventually(this was my goal as id previously been on the waiting list for childcare subsidy for over two years...but thats another story). She told me that since I'd been smart enough to bring a void cheque for automatic deposit (another thing I would have had to come back and bring had I not been smart enough to think ahead as this was not on the list they gave me on the phone) I would receive the minimal amount of money by the following week, as early as Wednesday. So I go home slightly relieved that at least I can buy medicine and take the kids to the dentist sometime soon. A week comes and goes, no money. I call and she says they are waiting for me to bring in my tax returns !!?? I say ok well I didnt know I needed to Ill do that right away. Apparently the person on the phone nor my worker at the appointment felt the necessity to inform me I had to give them my taxes. I drive over the same day and have them given to her. OOOPs! ....CHild up from nap To Be Continued...